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with no visible tattoos or excessive piercings. She/he must have access to reliable
transportation and be punctual. She/he must have a valid social security card and legal US
working status.
4. Equipment to Be Used:
Computer, fax machine, scanner, copier, and telephone.
5. Typical Mental Demands:
Rental Consultant Assistant must be able to problem solve and prioritize sales needs within the market.
Rental Consultant Assistant must be able to do simple math calculations. She/he must be able to think
logically. She/he must be able to analyze information and perform needed actions to fulfill duties.
Rental Consultant Assistant must be able to handle work load, team dynamics, and customer service
issues on a daily basis.
6. Time Management:
Workload includes 40
are 8:30 am to 5:30 pm Monday through Friday. (Nights and Weekend hours may be incurred from time
to time)
PRINCIPLE ACCOUNTABILITIES REVIEW:
The Room Service Rental Consultant Assistant works closely with the sales team to ensure that the local
market operates smoothly, effectively, and successfully. As such, the Rental Consultant Assistant will
need to practice reliability, punctuality, thoroughness, and demonstrate a propensity for organization.
1. Delivering Outstanding Customer Service:
As a customer service oriented company, the success of Room Service depends on the satisfaction of our
customers. Therefore, the Rental Consultant Assistant, to the best of his/her abilities, must ensure that
all customers are completely satisfied with their experience. The Rental Consultant Assistant must
remain customer
their own, while demonstrating initiative in their duties and ensuring exceptional customer service.
Occasions may arise that will require him/her to go above and beyond “normal” levels of expectation.
2. Answering Phones and Emails:
The Rental Consultant Assistant will receive and respond to incoming phone calls and emails. The Rental
Consultant Assistant is personally responsible for all sales calls coming into markets office and emails
that include but are not limited to: requests for general information, requests for basic proposals,
questions concerning services & products offered, and initial follow up. The Rental Consultant Assistant
will also screen and forward calls to the appropriate sales team member.
3. Assisting the Sales Team in Day to Day Operations:
The Rental Consultant Assistant will support the sales team in the daily needs of the market. Daily
responsibilities include but are not limited to: copying documents, faxing documents to
clients/corporate, organizing and filing operational documents, assisting with client/corporate/vendor
correspondence, mailers, email blasts, and contact management.
4. Completing Basic Proposals and Monitoring Necessary Changes:
The Rental Consultant Assistant will handle all basic and straightforward proposals. Facilitating basic
proposals will include receiving customer information and event details (i.e. set/strike dates and times,
items requested, venue information, special instructions, etc.), generating proposals, delivering
proposals to customers, confirming or cancelling events with customers, confirming or cancelling
bookings in IntelEvent, communicating necessary or special instructions to warehouse and installation
crews.
5. Obtaining New Client Forms:
The Rental Consultant Assistant is responsible for obtaining all New Client Forms and to make sure they
are filled out completely. Once received, these will be sent to Accounting to verify information
obtained.
6. Assist in client contact management.
The Rental Consultant Assistant will assist in entering new client contact info into IntelEvent and contact
management or CRM software. These contacts may come from various areas such as sales team’s
contact list, business cards, lead sheets, etc.
7. Assist in mailers and email blasts.
The Rental Consultant Assistant will assist in sending out marketing collateral and promotional mailers
to clients or groups of clients. They will also assist in sending out promotional email blasts.
8. Assist in designing room layouts.
The Rental Consultant Assistant may, from time to time, assist in simple room layouts with Room Service
layout software.
9. Market’s HR, AR, and AP corporate liaison for sales team:
The Rental Consultant Assistant will be the liaison between market’s sales team and corporate HR, AR,
and AP departments. Design Specialists Assistant will also be responsible for communicating pertinent
information to the corporate HR representative.
The Rental Consultant Assistant may also perform necessary AR functions for the local market (tasks
may include communicating with clients to follow through on AR issues, gathering client billing
information, etc).