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President's Report
Membership
Programs
Affiliate Corner
UCF Student Chapter of NACE
Community Service

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The Board of Directors wish to thank the following participants, Event Professionals and Caterers for their contributions to the June 23 meeting at Highland Manor

















News from UCF Rosen College of Hospitality Management:
Below is a link to the new Certificate in Catering Management Program at UCF. Open to those who wish to further their Catering career, contact Dr. Mary Jo Ross for details.
NACE Newsletter Archives Print
May 2009 2nd Edition - Issue: #26
President's Report:
    Ed DiAntonio, CPCE, CMP
NACE President’s Council, Vice Chair
President, Orlando Chapter of NACE


Dear Fellow NACE Members,
 
It is May already, this year is flying by which is good considering the economy. If you have not been attending NACE meetings, you really should be.
Now is the best time to be networking with people in our industry. If others see and talk with you on a regular basis they may possibly be able to refer business to you. NACE meetings are the perfect opportunity to meet new contacts and to share what you and your business have to offer. If you have been downsized and are unfortunately looking for work, once again NACE meetings are the perfect place to meet prospective employers and be the first to hear about opportunities.
 
During the first part of this year our goal was to educate about sustainable and organic foods and practices that can be used by our companies. I believe that we met that commitment by holding the events at the Winter Garden Theater and also this past month’s event at Whole Foods. At the Winter Garden Theater we experienced a site that is close to being “Biodynamic” which means it can sustain itself. Most of the water for this facility is collected in caldrons underground and used to raise fish on the roof that are harvested and sold to local restaurants. This water is then be used to nourish the vegetables. This is a truly amazing operation and we hope to visit it in one year to see how they have progressed.
 
The event at Whole Foods showed us what a large retail operation is doing to offer sustainable products, using local vendor’s products in order to help the local economy and reduce their carbon imprint. This food chain is truly a model for others to follow. Both of these operations leave me thinking how the rest of us can continue to help and affect our local environment.
 
If you have any tips or best practices that your company uses please e-mail them to admin@orlandonace.com so that we can share these best practices with the entire membership.
 
The NACE national conference is July 26-29, 2009 in Charlotte. The NACE Experience! Conferences are very worthwhile. They provide education and a great networking opportunity to meet Caterers from all parts of America. These conferences expose you to what is new in the industry and they help you to develop contacts for resources throughout the country. If you are attending please send me a note. If you are a first time attendee those of us that have attended in the past can help you navigate your way. I would also like to start a tradition of our entire Orlando contingency go out to dinner together on the free night.
 
A few other things that I would like to tell you about that we are working on. Taste of NACE in August. We will be sending out a request for bids and we hope this event will be the biggest and best event yet. Location, theme, etc. is TBD. If you would like to be involved in the planning of the event we are meeting each second Tuesday of each month, next meeting is June 9 at the Rosen School of Hospitality. Please call me if you are interested and we would be happy to add you to our committee.
 
Then in September the NACE meeting will be held at the UCF Rosen School of Hospitality. NACE National is committed to adding student chapters throughout the country. Your Orlando NACE board is committed to making and keeping the UCF Student Chapter as the biggest student chapter and offering benefits that will make this chapter grow and prosper. We will be looking for ideas to make this happen and if you are interested in being involved with this committee please stay tuned for announcements on the planning committee.
 
Last but not least I would like to congratulate all of the members who were nominated for our awards and especially to those that won them. Darlene Walker, Event Professional, Brandon Moss, George Zell’s Spirit of NACE, Renee MacDonald, CMP, Catering Member, congrats to you all.
 
Congratulations also to the scholarship award winners, Brandon Moss, Joe Mahoney, CPCE, Jennifer Shepherd, Billy Singleton, CPCE, and Bonnie Elmendorf, NACE Student Chapter President.
 
I look forward to seeing you at future meetings and please give us your comments, feedback, and suggestions as we are always looking for ways to make the NACE meeting a WOW experience.
Membership:
  Brandon Moss, Muse Gelato
Membership Chair, Orlando Chapter of NACE

How to make the money! Let me show you the key to making the money through NACE. It is a powerful and proven formula that has worked for all that have tried it. It’s not that I am I a guru or a master I just observed. Prior to laying it all down for you I feel it is important to give you the back-story on how this formula of success materialized.

    Recently I decided to do the daunting task of reorganizing my files. I’m sure you have done it as well, moving older files to a draw on the far side of your office. Perhaps you may have thought reversing the file order would make you more productive. Whatever the case is, it just seems to be one of those tasks that I dread. However, I take this opportunity to evaluate my past work. I read each file in hopes to discover a way to save 10% on expenses or increase sales by 20%. Whatever it is I’m looking to improve I know I can find it in my sales history. Some place between my second cup of coffee and a glazed donut the pattern stood out like a silver spoon in a scoop of all natural vanilla bean gelato. (Nice plug)

            It was the origins of each lead. About 10% of all of my business last year I can associate with a relationship I’ve made or improved at NACE. It is business school 101- join a professional networking group, make a friend then sell a product. I’m not going to say it was easy. I’m not going to allude that I threw down my membership fee and Mr. NACE himself, President Ed DiAntonio was going to have my product all over his hotel. (Although Ed, if you are reading this it sure would improve my bottom line which would result in improved membership under your command. <wink, wink>) It took time meeting the members and working the room each month. That’s not a secret. Our success of sales is also a true testament that we believe in our product. I truly believe that my product is more flavorful and profitable then my competitors. I truly believe I am helping my clients improve their menu. I truly feel that we provide the best customer service and dependability when it came to the local frozen dessert market. Most important I feel I am helping my clients improve their menu resulting in improved revenues.

            I think you’re getting the point. I am helping someone else, not just selling them a product. I believe in the results. How does that relate to NACE? It’s simple I have attended every meeting since joining. At first it was a monetary motive. I wanted to ensure that I received full value of my membership fees. Month after month the secret of NACE was revealed in many aspects. First and foremost are the friends I’ve made. I’ve attended to movies with NACE members and helped others with cleaning their warehouses. I’ve also been able to borrow equipment from other members and lend equipment to some. At the end of each of these little moments always a handshake, hug or a simple thank you. In addition, NACE has been introducing me to all aspects of our industry through the educational programs and guest speakers. NACE members have recently been exposed to wonderful presentations about the legalities of alcohol and insurance guidelines, wine tastings and educations, hydroponic greenery and even a lesson on the finest rum on the planet. NACE by the sheer definition of what NACE does it’s assisting me in learning more about my industry. It’s a group of professionals on our board that volunteers their time selfishly to provide members with the greatest experience and education to improve sales in my own business.

            The secret to making money in NACE is recognizing that there is a handshake or a hug of helpful inspiration around the corner. Each member provides a small portion of the secret formula for another member by just participating in NACE.  Your first step to improving your chancing of making money from NACE, is to truly recognize what NACE is. After you understand, take a look around your office. Is there a sales person struggling? Invite them to attend a meeting and feel that you are really helping to improve a persons skills, professional network and knowledge.  Help NACE by spreading the word and increasing our number of members. Of which will not only result in more funds to produce great events and educational opportunities the results will be more hands to shake and more friends to make which consequently will be more opportunity for you. If you think just bringing a guest to the next NACE meeting is improving their professional network wait until you here this secret. You can really help them by saving a $100 off the membership if they register by May 25.

            The secret of making money in NACE is summarized like this. Believe in the small details of NACE and allow them to work over time. Attend each of the meetings and participate. Most important truly feel that you are helping others be successful by bringing more hands to shake to a NACE meeting. (By this I mean tell everyone you know that the membership discount of $100 expires May 25.) I am looking forward to seeing you again at this months meeting.


Programs:
  Joe Mahoney, CPCE - Hospitality Staff
Programs Chair, Orlando Chapter of NACE
In March we learned about the history and production processes of Bacardi Rum at Cuba Libre in Pointe Orlando. It is amazing to think that all Bacardi Rum is made from the original strain of yeast discovered in the sugar cane fields of Cuba in 1862. I would kike to thank Janet Bryan and her staff at Cuba Libre for the fantastic Cuban food that was presented to us. 
In April we had the privilege of going to Whole Foods in Winter Park. I want to thank Laurie Davis the General Manager for speaking with us on how they purchase from local vendors and what Whole Foods considers Organic, why there standards are so much higher than anyone else’s. They also told us how they can be a good resource for those hard to obtain items that so many clients are looking for today, with some notice of course. Thank you so much to Leah Abel for arranging the complimentary beer from Orlando Brewery and the Organic wines that are sold in the store. 
We also handed out our local awards, congratulations go out to Renee McDonald, CMP, Caterer Member of the Year, Darlene Walker, Event Professional of the Year and Brandon Moss for The George Zell Spirit of NACE Award. Our Scholarship recipients for the Experience 2009 Conference in beautiful Charlotte, North Carolina went out to Billy Singleton,CPCE; Jennifer Shepherd, Brandon Moss, Joe Mahoney, CPCE and Bonnie Elmendorf incoming President of the NACE Student Chapter at UCF Rosen College of Hospitality Management. Also I would be remiss not to mention that I forgot to mention that the reigning Caterer Member of the Year is our very own Ed Diantonio, CMP, CPCE; sorry Ed.
This month’s meeting will be held in conjunction with ISES at Hard Rock Live for an educational meeting and a State of the Hospitality Industry in Central Florida. Please remember to register early for the meeting on May 19th 2009.
Affiliate Corner:
   Julie Ford, Panache A Classic Party Rental Company
Event Professional Director, Orlando Chapter of NACE
A Special Thank you to all the staff at Whole Foods! What a great program they put on and tahnk you for providing the centerpieces. Kirby Rental provided the linens and chairs for Dinner which worked out great. Also, a big thank you to Christie’s Photographic Studios for commemorating the evening for us. American Entertainment Resource supplied the wonderful music and entertainment. Please use these vendors to show thanks for all they do to support NACE.
 
If you are interested in donating or helping with Taste of NACE, please call or email Julie at 407 310-8237 or Eventswithjulie@aol.com.
 
Thank you!
UCF Student Chapter of NACE:
  Dr. Mary Jo Ross, CPCE, CSEP
UCF Rosen College of Hospitality Management
Student Relations Director - Orlando Chapter of NACE

School’s out for Summer……..
 
Another successful year for NACE@UCF! Thank you to Heide Colon for leading the club for the last two years and gaining the momentum on student chapters.
 
The following are the names and positions of the new NACE@UCF Board of Directors:
 
Bonnie Elmendorf- President; Talya Adesnik- Vice President; Jessica Patino- Secretary; Kelly Gronka-Treasurer; Jessica Pasiewicz-Fundraising and Membership Chair
 
Bonnie will be attending the NACE National Conference in Charlotte this summer as well. 
 
Also a special thanks to all the NACE mentors that have provided their leadership this past school year. We hope that you please consider being a mentor next year.
 
September’s meeting will be at the UCF Rosen College and we look forward to you all joining us again for another look at professional education. Have a great summer!
Community Service:
Let’s Do What Caterers Do Best AND Give Back To The Community!
Ronald McDonald House Share-A-Meal Community Service NACE Events
The Ronald McDonald Houses of Central Florida, provide a "home-away-from-home" that offers comfort and care to families of children being treated at local hospitals and medical facilities. There are two Ronald McDonald Houses in Downtown Orlando; one is located at Florida Hospital and the other at the Arnold Palmer Medical Center. Families need and look forward to a well-balanced meal after a long day at the hospital. 
We have selected the following dates for NACE members to prepare and serve a meal to families staying in the houses:
Monday, June 8: Florida Hospital House (Maximum of 7 participants)
Monday, October 5: Arnold Palmer House (Maximum of 12 participants)
Dinner is to be served at 6:30pm; we will be providing food for 50-60 people. 
It is up to the creative minds of the participants to design a menu and make this meal fun! 
If you are interested in helping to prepare and/or serve this meal or if you are a caterer and would like to donate the meal,  please contact Jennifer Shepherd at jenniferlshepherd@yahoo.com and indicate which date you are available. The participant slots will be filled on a first come first serve basis and a waiting list will be created, if necessary, to fill last minute cancellations.   
We plan to repeat this Community Service event so if you are not available for this date, but are interested in participating in the future, please let us know. 
Classified Ads
2009-06-29:
Biltmore Estate Catering Operations Manager – This person will have full responsibility for oversight of the Lioncrest Event Complex, Diana Event Site, and off-site catering operations to ensure a consistent and favorable experience for all guests. The Manager will investigate and resolve food quality and service complaints as well as inspect food preparation and service to maintain quality standards and sanitation regulations. The Manager will review financial transactions and monitor budgets; confer with the Lioncrest Sous Chef and other personnel to plan menus, special events, and related activities; and supervise all service and kitchen personnel. Additional responsibilities include keeping close contact with outside contractors to ensure proper coordination and performance of events as well as ensuring proper inventory, care and maintenance of all equipment.  This position requires a four-year college degree from an accredited hospitality program and at least three years of F&B management experience; or, an equivalent combination of education and related experience. The Catering Operations Manager must have excellent written and verbal communication skills; the ability to be consistently positive, cooperative, self-motivated, courteous and professional with all co-workers and event guests; and excellent creativity and problem-solving skills.  To apply, please send resume/cover letter to humanresources@biltmore.com
2009-06-02:
Job Title:                   National Sales Manager         
Reports To:               Director of Sales
 
Come Do Your Best Work Here!
 
Come work for Harrah's Entertainment, the world's largest owner/operator of casinos, hotels and golf courses in the world. Our brands include Caesars, Harrah's, Bally's, and World Series of Poker. Our hiring philosophy is simple; we hire and retain the best talent because our customer loyalty starts with the employees.
 
Harrah’s Entertainment is looking for National Sales Managers who are looking to make an impact on revenue and profitability in the Las Vegas Region. Las Vegas Meetings by Harrah’s Entertainment is home to over 22,000 hotel rooms, more than 1 million square feet of meeting space, and is responsible for over $400 million annually in booked business in Las Vegas. They average 4000 groups per year! 
 
We’ve structured the business so that you can utilize any combination of facilities and amenities across all seven properties and your customers can enjoy the ease of one contact, one contract and one food and beverage minimum. This allows you to offer a wealth of options, simultaneously simplifying your life and providing better service. Your attendees can experience more of what Las Vegas has to offer and you can leverage your spending with one organization.
 
 
Play a Major Role with Us!
 
Hiring at Harrah's is important! Bringing on world class talent will allow us to build an even more dynamic and world class Hotel, Meeting and Convention Sales team. People drive that success and sales people have great influence on that success. Gary Loveman, our CEO, co-authored the book "Putting the Service-Profit Chain to Work" and drives that vision everyday...people drive our business!
 
We are currently looking for high performance individuals at various levels who can help us move the bar and want to leave their mark in an already highly successful and forward thinking organization. This encompasses several of our properties in Las Vegas including Caesars Palace, Paris, Bally's, Rio, Harrah's, The Flamingo and more. These opportunities are critical to our success and future and we want only the best leaders to join our team. http://www.harrahs.com/groups-meetings/las-vegas/
 
Description
The National Sales Manager is responsible for driving revenue throughout the booking of group sales, conferences and conventions.
 
·         Responsible for sales in one of our Las Vegas 7 facilities meeting business consisting of over 1,000,000 sq. ft. of meeting space. 
·         Meet established goals for hotel sales market to coincide with current business plan. 
·         Develop new relationships or leverage existing personal relationship to drive business results. This includes major conferences, large groups and other streams of revenue.
·         Drive bookings to ensure departmental goals are met and maintain bottom line results for Hotel and Food & Beverage Departments.  
·         Cold and warm call clients to develop new business.
·         Directly interface with managers of each department as well as interact with all other hotel & casino departments providing service for each area. 
·         Provide client/customer feedback to enhance service levels and increase revenues. 
·         Travel as required to promote properties and drive future hotel occupancy. 
·         Solicit and book programs which maximize revenue for Rooms and Food & Beverage, Meeting Room Rental etc.
·         Maintain a list of qualified Meeting Planners and Incentive Buyers for mailings.
·         Develop and maintain aggressive prospecting effort for new business in all areas. 
·         Oversee and assure completion of all special projects. 
·         Handle all client concerns and address these within property to affect change and provider a higher level of service. 
 
Additional Requirements
·         College degree preferred. 
·         Minimum of four (4) years sales experience; minimum five (5) years experience with convention. 
·         Friendly, outgoing personality. 
·         Neat and professional appearance. 
·         Excellent communication skills. 
·         Well organized and detail oriented. 
·         Ability to act quickly and exercise good judgment under pressure/conflict situations. 
·         High volume, fast paced, frequent interruptions. 
·         Must be enthusiastic and efficient and work well with co-workers and management. 
·         Long hours involved, flexible working hours, and available on weekends and holidays. 
·         Must be able to travel. 
 
 
 
 
2009-06-02:
JOB TITLE:
RENTAL CONSULTANT ASSISTANT
DEPARTMENT:
SALES
REPORTS TO:
RENTAL CONSULTANT & VP of SALES & MARKETING
POSITION SUMMARY:
The Room Service Rental Consultant Assistant is a full
with an emphasis on market sales coordination and organization. Responsibilities include supporting
the Sales Team in his/her duties and ensuring that daily sales functions run smoothly and effectively.
The Rental Consultant Assistant must demonstrate strong organizational and administrative skills.
time customer service and sales support position
COMPENSATION:
Salary + Health Benefits
PRINCIPLE ACCOUNTABILITIES SUMMARY (to not be limited to):
1. Deliver outstanding customer service.
2. Answer phones and emails.
3. Assist the Sales Team in day to day operations.
4. Complete proposals and monitor necessary changes.
5. Obtain New Client forms.
6. Assist in client contact management.
7. Assist in mailers and email blasts.
8. Assist in designing room layouts.
9. Market’s HR, AR, and AP corporate liaison for sales team.
10. Office Manager Duties.
JOB REQUIREMENTS:
1. Education:
College Degree or Equivalent.
2. Experience:
Prior customer service related job experience preferred.
Prior administrative assistance experience preferred.
Event & Sales Experience a plus.
3. Skills:
people on a daily basis and be open to constructive criticism. Rental Consultant Assistant must
have great attitude and good customer service skills. She/he must be able to speak and
understand English. She/he must demonstrate discipline, initiative, and be able to work well
with others.
Personal Relation Skills: Rental Consultant Assistant must be able to positively interact with
PowerPoint, Internet Explorer, and other Room Service
Technology: Rental Consultant Assistant must be proficient in Microsoft Word, Excel, Outlook,related computer software.
with no visible tattoos or excessive piercings. She/he must have access to reliable
transportation and be punctual. She/he must have a valid social security card and legal US
working status.
4. Equipment to Be Used:
Computer, fax machine, scanner, copier, and telephone.
5. Typical Mental Demands:
Rental Consultant Assistant must be able to problem solve and prioritize sales needs within the market.
Rental Consultant Assistant must be able to do simple math calculations. She/he must be able to think
logically. She/he must be able to analyze information and perform needed actions to fulfill duties.
Rental Consultant Assistant must be able to handle work load, team dynamics, and customer service
issues on a daily basis.
6. Time Management:
Workload includes 40
are 8:30 am to 5:30 pm Monday through Friday. (Nights and Weekend hours may be incurred from time
to time)
PRINCIPLE ACCOUNTABILITIES REVIEW:
The Room Service Rental Consultant Assistant works closely with the sales team to ensure that the local
market operates smoothly, effectively, and successfully. As such, the Rental Consultant Assistant will
need to practice reliability, punctuality, thoroughness, and demonstrate a propensity for organization.
1. Delivering Outstanding Customer Service:
As a customer service oriented company, the success of Room Service depends on the satisfaction of our
customers. Therefore, the Rental Consultant Assistant, to the best of his/her abilities, must ensure that
all customers are completely satisfied with their experience. The Rental Consultant Assistant must
remain customer
their own, while demonstrating initiative in their duties and ensuring exceptional customer service.
Occasions may arise that will require him/her to go above and beyond “normal” levels of expectation.
2. Answering Phones and Emails:
The Rental Consultant Assistant will receive and respond to incoming phone calls and emails. The Rental
Consultant Assistant is personally responsible for all sales calls coming into markets office and emails
that include but are not limited to: requests for general information, requests for basic proposals,
questions concerning services & products offered, and initial follow up. The Rental Consultant Assistant
will also screen and forward calls to the appropriate sales team member.
3. Assisting the Sales Team in Day to Day Operations:
The Rental Consultant Assistant will support the sales team in the daily needs of the market. Daily
responsibilities include but are not limited to: copying documents, faxing documents to
clients/corporate, organizing and filing operational documents, assisting with client/corporate/vendor
correspondence, mailers, email blasts, and contact management.
4. Completing Basic Proposals and Monitoring Necessary Changes:
The Rental Consultant Assistant will handle all basic and straightforward proposals. Facilitating basic
proposals will include receiving customer information and event details (i.e. set/strike dates and times,
items requested, venue information, special instructions, etc.), generating proposals, delivering
proposals to customers, confirming or cancelling events with customers, confirming or cancelling
bookings in IntelEvent, communicating necessary or special instructions to warehouse and installation
crews.
5. Obtaining New Client Forms:
The Rental Consultant Assistant is responsible for obtaining all New Client Forms and to make sure they
are filled out completely. Once received, these will be sent to Accounting to verify information
obtained.
6. Assist in client contact management.
The Rental Consultant Assistant will assist in entering new client contact info into IntelEvent and contact
management or CRM software. These contacts may come from various areas such as sales team’s
contact list, business cards, lead sheets, etc.
7. Assist in mailers and email blasts.
The Rental Consultant Assistant will assist in sending out marketing collateral and promotional mailers
to clients or groups of clients. They will also assist in sending out promotional email blasts.
8. Assist in designing room layouts.
The Rental Consultant Assistant may, from time to time, assist in simple room layouts with Room Service
layout software.
9. Market’s HR, AR, and AP corporate liaison for sales team:
The Rental Consultant Assistant will be the liaison between market’s sales team and corporate HR, AR,
and AP departments. Design Specialists Assistant will also be responsible for communicating pertinent
information to the corporate HR representative.
The Rental Consultant Assistant may also perform necessary AR functions for the local market (tasks
may include communicating with clients to follow through on AR issues, gathering client billing
information, etc).
Personal Responsibilities: Rental Consultant Assistant must maintain a professional appearance,48 hrs per week, with 2 days off per week. Normal position’s hours of operationfocused while performing his/her. She/he must put the customer’s needs ahead of
CONTACT INFORMATION:
Lindsay Cosimi
Rental Consultant – Orlando
2105 Viscount Row
Orlando, FL 32809
407.251.5959 office
407.346.1881 cell
407
lindsay@roomservicerentals.com
www.roomservicerentals.com
Jamie Oristano
251.5540 fax
VP of Sales & Marketing
7455 NE 2nd Ave
Miami, FL 33138
(305) 757
(305) 757
(954) 234
jamie@roomservicerentals.com
www.roomservicerentals.com
7500 office2073 fax4730 cell
2009-04-24: Sales Reps Needed Creative Services Event Co. is looking for experienced sales professionals to market a variety of new cutting edge event related products. Candidates need to be self starters, work well on their own, energetic and FUN. Company office is located in Clermont but working from own home office can be considered. Job duties consist of developing new markets and territories, cold calling, live presentations, and email marketing. Some travel required.  Company will provide draw against commission. Earning potential $30-$70k. Please email cover letter and resume to Darren@cseventco.com.
How did we do?
Take our monthly meeting survey and give us your feedback on this months event.
Click Here.